Virtual Consultation for Wellness Plan

Cancellation Policy

Policy on lateness, cancellation and no-shows: Communication and timeliness are key. LATENESS: If you find that you are late for your appointment, please contact me at (413) 421-9811. IF there is no client after your appointment, it will be up to the discretion of the Provider if they take the appointment. No extension of the appointment will be made. It is up to the provider if they will reschedule the appointment. CANCELLATIONS: 24-hour advance notice is required to reschedule or cancel the appointment. If you do not cancel within this time frame, we will not be able to offer you a refund as the provider has blocked their time off. We may be able to reschedule your session depending on the circumstances of your cancellation. If you do not give 24 hours advance notice of cancellation, your fee for the appointment will be forfeited. Please take the time to call us at (413) 42-9811 to reschedule. NO SHOW: If you do not show up and do not call, your payment will be forfeited. PARTIES - If you book us for a party/event. The rate will be $375 for 3 hours. A down payment of $100 is required prior to booking party. The rest will be due 24 hours prior to the event. If the event/party is cancelled within 48 hours after booking, the $75 deposit is refundable. After 48 hours, deposit is non-refundable. Should we have to cancel, you will be refunded all monies (deposit and dues) paid to us. All services are non-refundable. Should the providers feel uncomfortable at any time, they may cancel their services. A contract will be signed that will list the expectations of client.